Bridal By Privacy Policy  

Thank you for choosing to be part of our community at Bridal By  (“Company”, “we”, “us”, or “our”). We are committed to protecting your personal information and your right to privacy. Therefore, we developed this policy for you to understand how we collect, use, communicate and make use of personal information. This privacy notice provides you with details of how we collect and process your personal data through your use of our website: https://bridalby.co.uk The following outlines our privacy policy.

CLIENTS AND CUSTOMERS

If you engage, enquire or book in for our services we collect your name, email address, address, phone number and  social media handles. This data is held within 17 Hats. 

We need to know this basic personal data in order to contact you regarding your appointment or booking and carry out the services requested. We also ask for various details and times relating to your wedding day or event so that I know where I am required to travel to etc. 

There may be at times when I may need to share your data with assistants or sub-contractors - I will use my discretion and it will be shared on a strict need to know basis. 

WHAT DATA DO WE COLLECT ABOUT YOU, FOR WHAT PURPOSE AND ON WHAT GROUNDS WE PROCESS IT

Personal data means any information capable of identifying an individual. It does not include anonymised data.

We may process the following categories of personal data about you:

• Communication Data. This includes any communication that you send to us whether that be through the contact form on our website, through email, text, social media messaging, social media posting or any other communication that you send us. We process this data for the purposes of communicating with you, for record keeping and for the establishment, pursuance or defence of legal claims. Our lawful grounds for this processing are our legitimate interests which in this case are to reply to communications sent to us, to keep records and to establish, pursue or defend legal claims.

• Customer Data. This includes data relating to services such as your name, title, address, email address, phone number, contact details and your card details. We process this data to keep records of such services. Our lawful grounds for this processing are the performance of a contract between yourself and us and/or taking steps at your request to enter into such a contract.

• User Data. This includes data about how you use our website and any on-line services together with any data that you post for publication on our website or through other on-line services. We process this data to operate our website and ensure relevant content is provided to you, to ensure the security of our website, to maintain backups of our website and/or databases and to enable publication and administration of our website, other on-line services and business. Our lawful grounds for this processing are our legitimate interests, which in this case are to enable us to properly administer our website and our business.

• Technical Data. This includes data about your use of our website and on-line services such as your IP address, your login data, details about your browser, length of visit to pages on our website, page views and navigation paths, details about the number of times you use our website, time zone settings and other technology on the devices you use to access our website. The source of this data is from our analytics tracking system. We process this data to analyse your use of our website and other on-line services, to administer and protect our business and website, to deliver relevant website content and advertisements to you and to understand the effectiveness of our advertising. Our lawful grounds for this processing are our legitimate interests, which in this case are to enable us to properly administer our website and our business and to grow our business and to decide our marketing strategy.

• Marketing Data. This includes data about your preferences in receiving marketing from us and our third parties and your communication preferences. We process this data to enable you to partake in our promotions such as competitions, prize draws and free give-aways, to deliver relevant website content and advertisements to you and measure or understand the effectiveness of this advertising. Our lawful grounds for this processing are our legitimate interests which in this case are to study how customers use our services, to develop them, to grow our business and to inform our marketing decisions.

• Opt In Data that includes the name and email address you use to opt in to my email newsletter or sign up for a freebie. I process this data to send you weekly emails about freelancing and send you free resources and occasional promotions and special offers. The lawful ground of processing is consent and legitimate interest which in this case are to provide my email subscribers with free value, market my products/services and grow my business.

We may use Customer Data, User Data, Technical Data and Marketing Data to deliver relevant website content and advertisements to you (including Facebook adverts or other display advertisements) and to measure or understand the effectiveness of the advertising we serve you. Our lawful grounds for this processing are legitimate interests which is to grow our business. We may also use such data to send other marketing communications to you. Our lawful grounds for this processing are either consent or legitimate interests (namely to grow our business).

• Sensitive Data. We do not collect any unnecessary Sensitive Data about you. Sensitive Data refers to data that includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data.

We do not collect any information about criminal convictions and offences. Where we are required to collect personal data by law, or under the terms of the contract between us and you do not provide us with that data when requested, we may not be able to perform the contract (for example, to deliver goods or services to you). If you don’t provide us with the requested data, we may have to cancel a product or service you have ordered but if we do, we will notify you at the time.

We will only use your personal data for the purpose it was collected for or a reasonably compatible purpose if necessary. For more information on this please email us at hell@bridalby.co.uk In case we need to use your details for an unrelated new purpose we will let you know and explain the legal grounds for processing.

We may process your personal data without your knowledge or consent where this is required or permitted by law.

We do not carry out automated decision making or any type of automated profiling.

HOW WE COLLECT YOUR PERSONAL DATA

We may collect data about you by you providing the data directly to us (for example by filling in forms on our site or by sending us e-mails). We may receive data from third parties such as analytics providers such as Google based outside the EU, advertising networks such as Facebook based outside the EU, search information providers such as Google based outside the EU, providers of technical, payment and delivery services, such as data brokers or aggregators.

DISCLOSURES OF YOUR PERSONAL DATA

We may have to share your personal data with the parties set out below:

• Professional advisers including lawyers, bankers, auditors and insurers; and/or
• Service providers who provide IT and system administration services.

We require all third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law. We only allow such third parties to process your personal data for specified purposes and in accordance with our instructions.

INTERNATIONAL TRANSFERS

Countries outside of the European Economic Area (EEA) do not always offer the same levels of protection to your personal data, so European law has prohibited transfers of personal data outside of the EEA unless the transfer meets certain criteria.

Many of our third parties service providers are based outside the EEA so their processing of your personal data will involve a transfer of data outside the EEA.

Whenever we transfer your personal data out of the EEA, we do our best to ensure a similar degree of security of data by ensuring at least one of the following safeguards is in place:

• We will only transfer your personal data to countries that the European Commission have approved as providing an adequate level of protection for personal data by; or
• Where we use certain service providers, we may use specific contracts or codes of conduct or certification mechanisms approved by the European Commission which give personal data the same protection it has in Europe; or
• If we use US-based providers that are part of EU-US Privacy Shield, we may transfer data to them, as they have equivalent safeguards in place.

If none of the above safeguards is available, we may request your explicit consent to the specific transfer. You will have the right to withdraw this consent at any time.

DATA SECURITY

We have put in place security measures to prevent your personal data from being accidentally lost, used, altered, disclosed, or accessed without authorisation. We also allow access to your personal data only to those employees, artists and partners who have a business need to know such data. They will only process your personal data on our instructions, and they must keep it confidential.

We have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach if we are legally required to.

DATA RETENTION

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

When deciding what the correct time is to keep the data for, we look at its amount, nature and sensitivity, potential risk of harm from unauthorised use or disclosure, the processing purposes, if these can be achieved by other means and legal requirements.

For tax purposes the law requires us to keep basic information about our customers (including contact, identity, financial and transaction Data) for six years after they stop being customers.

In some circumstances we may anonymise your personal data for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

YOUR LEGAL RIGHTS

Under data protection laws you have rights in relation to your personal data that include the right to request access, correction, erasure, restriction, transfer, to object to processing, to portability of data and (where the lawful ground of processing is consent) to withdraw consent.

Under data protection law in the United Kingdom, you have rights we need to make you aware of. The rights available to you depend on our reason for processing your information.

• Right to access – the right to (i) request copies of the information we hold about you at any time, or (ii) that we modify, update or delete such information. If we provide you with access to the information we hold about you, we will not charge you for this, unless your request is “manifestly unfounded or excessive”. Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why.
• Right to correct – the right to have your personal information rectified if you think it is inaccurate or incomplete. Read more about this right.
• Right to erase – the right to request that we delete or remove your personal data from our systems in certain circumstances. Read more about this right.
• Right to restrict our use of your data – the right to “block” us from using your data or limit the way in which we can use it. Read more about this right.
• Right to data portability – the right to request that we move, copy or transfer your data. Read more about this right.
• Right to object to the use of your data – the right to object to our use of your data including where we use it for our legitimate interests. Read more about this right here.
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If you would like to review or revise information you have previously provided to us online, you may do so by emailing us at hello@bridalby.co.uk 

You can see more about these rights at:

https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive or refuse to comply with your request in these circumstances.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made several requests. In this case, we will notify you.

If you are not happy with any aspect of how we collect and use your data, you have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (https://ico.org.uk). We would be grateful if you would contact us first if you do have a complaint so that we can try to resolve it for you at hello@bridalby.co.uk

THIRD-PARTY LINKS

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

LINKS TO OTHER WEBSITES 

This website may provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This privacy policy does not extend to your use of such websites. You are adviced to read the privacy policy or statement of other websites prior to using them.

PHOTOGRAPHY 

As part of our service we may need to take photographs as reference. We may also use photographs of you on my website and social media platforms. Consent will be gained for this through the contract which is signed when booking and securing your date. 

There may be times, on my website and social media platforms, where we are  obliged to credit photographers and other suppliers. I do not accept any responsibility for or liability in respect to the content of those site and the owners do not have any connection, commercial or otherwise with my business.

NON-CUSTOMER ENQUIRIES

If you have enquired about our services via the contact form on my website or email enquiry we collect your name, telephone number and email address. This information is held within www.bridalby.co.uk and 17hats. 

We require these details in order to contact you about your enquiry. Your information will be kept until you notify me otherwise, you have the right to be forgotten so please contact us if that is the case. 

EMAIL SUBSCRIBERS

We collect your name and email address when you opt in to a email list. This data is held on 17Hats .We use this information to connect with you through my business and to inform you about products, special offers or new services. 

Your information will be kept until you notify me otherwise, you have the right to be forgotten so please contact me if that is the case.

COOKIES

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

HOW CAN YOU CONTACT US ABOUT THIS POLICY?

If you have questions or comments about this policy, you may contact us by email at hello@bridalby.co.uk 

CHANGES TO THIS TO THIS POLICY 

We may make changes to this policy from time to time. If we change our Privacy Policy we will post the changes on this page.

Updated February 2023