Terms & Conditions
Please take the time to read through the Terms & Conditions
By payment of your deposit, you are agreeing to my following terms & conditions and entering into a contract.
Please check every detail of the T&C's to understand the process and avoid any kind of misunderstanding.
Once we have all the documentation (SAVE THE DATE / BRIDAL ENQUIRY FORM) and deposit, the date will be officially booked.
The Client is engaging the services of by Ruth/ Bridal by accepts the booking, subject to these Terms & Conditions, and the contents of the invoice, which constitute the entire agreement between us (“the Agreement”).
DEPOSITS
1a. 2022/2023 A non-refundable, non-transferable £75 deposit (make up only / hair only bookings ) & £95 deposit (makeup & hair bookings) that provisionally holds your wedding date exclusively for you With Our Senior Artists, A non-refundable, non transferable £95 deposit (make up only / hair only bookings ) & £120 deposit (makeup & hair bookings) for Ruth /Lian. 2024/2025 A non-refundable, non-transferable £80 deposit (make up only / hair only bookings ) & £100 deposit (makeup & hair bookings) that provisionally holds your wedding date exclusively for you With Our Senior Artists, A non-refundable, non transferable £95 deposit (make up only / hair only bookings ) & £120 deposit (makeup & hair bookings) for Ruth /Lian.
1b. The deposit is due 48 hours of the request email regarding deposit/trials and after we have received your completed ‘Save The Date’/Bridal enquiry form with some key details about you and your wedding. In the event this doesn't happen, our services may be withdrawn and your date may be released.
1c. The deposit is then deducted from the final balance if you do wish to go ahead with the wedding booking. This covers our time in any of the administration for your booking, correspondence time and at the time & service received at your trial & consultation if not.
1d. Deposits are forfeited on cancellation or rearrangement by the client.
1e. Your booking isn’t secure until we have received your deposit in full and have been notified that the deposit has been sent and you have read and understood these terms & conditions.
1f. your trial will reflect the deposit you have sent for example if you have sent a Diamond deposit your trial will be a duel hair and make up appointment, if you send a Pearl deposit your trial will be make up only / if you send a gold deposit your trial will be hair only Gold appointment.
1g. 2024 Deposits A non-refundable, non-transferable £80 deposit (make up only / hair only bookings ) & £100 deposit (makeup & hair bookings) that provisionally holds your wedding date exclusively for you With Our Senior Artists, A non-refundable, non transferable £95 deposit (make up only / hair only bookings ) & £120 deposit (makeup & hair bookings) for Ruth /Lian.
Contact
2a. Due to the private nature of our business, our contract and communication is solely with you, the bride, regardless of who is paying our fee or any third parties (Groom, Parents & wedding planner, etc) acting on your behalf. We will only discuss the details of the booking with the bride. (we want to have a mutual agreement with you as the bride for key decisions/choices.)
2b. The bride is responsible for all payments, not individuals within the bridal party or other third parties. After any verbal discussions, these will be confirmed via e-mail to avoid any misunderstanding.
2c. It is the responsibility of the client to understand, agree, and be held responsible for all booking conditions including active communication, payment, and notification of cancellation and understanding of the consequences of not adhering to these terms and conditions.
COMMUNICATION
3a. We the artists personally answer all our own enquires and communications ourselves, to help with this we include a lot of upfront information on my website through FAQ information our emails, this T & Cs and bridal forms, this to help guild you through the process and hopefully answer your questions and clearly state our policies, business practices, booking system, and to be upfront with all of the costings.
3b. For your reference the most efficient way to discuss all the important elements of your booking is via our email thread, due to the high volume of messages we receive across multiple media channels. Although we love to connect with you on social media and share images via these platforms Messages we can get confused or missed if across social media, WhatsApp, phone, text, therefore we politely ask you to ensure that any correspondents relating to your booking be sent via email, to reduce the risk of missing important information.
3c. Please note that like many creatives myself and several members of the team have dyslexia please be understanding and respectful of our disability we may not answer you straight away and prefer to answer all important emails from clients when we have the time to focus to avoid mistakes.
3d. Please note when we are doing makeup & hair appointments our time and focus is solely on our clients in the chair and there is no time to answer phone calls or reply to messages therefore we like to inform you in advance that we can take up to seven days to respond to a message, but if we have missed an email message just give us a nudge, we're only human.
3e. We aim to get back to you within seven days of your email but during our busy peak times, there may be a delay in replying to you.
PAYMENTS
4a. Acceptable forms of payment are bank transfer, cash, or PayPal.
- Payments can be made by cash but must be paid in full before any services are received or performed.
- Payments by an electronic bank must be cleared, in full, before any services are received or performed. The final payment must have been received at least 14 days before the booked wedding date.
- Payments made by PayPal are subject to an administration fee. The final payment must have been received at least 14 days before the booked wedding date.
4b. The final invoice with details of services booked and balances due will be emailed to you, along with the suggested schedule for the day after your trial appointment before your wedding date.
4c. No BACs or PayPal payments will be accepted on the wedding/event day. If you are receiving payments from third parties who wish to contribute, this should be managed amongst yourselves before the wedding day.
4d. Our services will not begin until full payment has been received, so please have this ready upon arrival. If you are paying cash, this is to be in a sealed envelope and to be given to the lead artist, to avoid slowing down the morning's schedule or cause any embarrassment.
4e. The total balance is payable by you, the client, alone upon our arrival on the wedding morning and any discussion or communication about this amount or payment should be done in writing via email prior to the day / event. our prices are non negotiable and we will not discuss the balance or payments with you or any third parties on the wedding morning.
4f. We don’t accept cheques.
4g. We politely request that we do not wish to receive any forward payments before your final invoice has worked out and been sent to you after your trial appointment. Any payments made before the balance is requested will be non-refundable and non-transferable. The only funds we request ahead of service is your deposit (a small fee to hold your date and cover our time at your trial). At this point, (your trial time), exact numbers and services are finalised and then a plan for the morning is created with any additional travel costs which will be clearly broken down and included on your invoice. It also makes it more difficult for us to track payments and can cause confusion if they are not requested, required, or made too far in advance of the invoice.
4h. BALANCE SCHEDULE - Your non refundable/Non Transferable Deposit is required in advance to trial appointment as confirmation of your booking. 50% of your chosen package will be requested after your trial appointment is completed(minus your deposit and payment to be received within 48hrs after this request if not paid via cash at the time of your trial). The remaining balance and any additional cost if applicable will need to be paid 14 days prior to your wedding date if paid via BACS or Paypal or cash on arrival prior to services commencing.
4i. As proof of payment and for records please email screen shots of any payments made via BACs or Paypal and always reference your wedding date within the payment.
TRAVEL
5a. 30 miles of travel is included within each package. We are happy to travel to any destination however, any additional mileage will incur a fee at a rate of 0.50 pence per mile for 2022/2023 & 0.60 pence per mile for 2024/2025
5b. 1hour and 30 minutes of travel time is included within each package. (45 minutes there 45 minutes back ) We are happy to travel to any destination however, any additional travel time will incur a fee at a rate of £25 per additional hour and potentially £12.50 per additional 30 minutes.
5c. Each of our bridal packages includes travel to one preparation location venue, hotel, or home. Should we need to relocate to new locations, you will be charged for the additional mileage and travel time. Please note each location change is subject to a £25 relocation fee(2022/2023)£30 relocation fee (2024/2025). The fee is used to cover the artist's time and inconvenience to pack away and set up their equipment.
5d. In some circumstances, depending on locations that are more than 2 hours away, these may be subject to an overnight stay, at which the costs are chargeable to the client. Arrangements must be made in advance.
LOCATION
6a. It is the client's responsibility to provide clear information so that we can find your preparation location.
6b. If the location is rural or hard to find, please send us some directions or some landmarks to look out for. If your house number or name is not visible in darkness by the roadside, please consider marking with balloons to help suppliers locate you.
6c. If you are staying overnight in a larger hotel, Manor House, or stately home, it will be useful to know your exact location or room number and to inform the reception which room your bridal preparation will be in as there may be many rooms booked with the same surnames at a family wedding.
6d. We cannot be held responsible for any delays beyond our control, including weather conditions, acts of God, etc. If you have noticed any recent issues or possible delays with traveling to your preparation location (road works, flood, accident, adverse weather conditions, misleading sat-nav, diversion, etc) please drop us a message to inform us so we can set off earlier if required.
6e. If the mobile phone reception is poor at the preparation venue/ location, please ensure that you have provided us with a landline number in case we need to contact you.
6f. If you are getting ready at your family home, it is very useful to send us a photo of the house from the roadside so we know what to look for, especially if the house number or name cannot be seen from the roadside.
6g. Location of service for the day-of-event will be at the discretion of the client, but there are certain requirements the artist needs to complete the services. A large setup table/work area needs to be made available for the makeup artist at said location. Working electrical outlets must also be made available for use by the artist. Ample lighting, ideally by means of natural light is advisable for services & your photography to be performed to a high standard. A high chair or bar stool is requested but not necessary. Please let us know if a chair cannot be provided.
MULTIPLE PREPARATION LOCATIONS
7a. Many venues enforce time restrictions on your use of their bridal suites, dressing rooms & do not allow access to their premises until a certain time. This often isn’t enough time to get everyone ready in adequate timing, especially in a relaxed manner. We would STRONGLY recommend that the clients with this predicament opt for an alternative preparation location that fits their schedule and bridal party service requirements. OR discuss with us the possibility of an additional artist to support the tight timeline. We take no responsibility if these restrictions do not allow a realistic time schedule for your preparations.
7b. It is not advisable to have multiple preparation locations as setting up, packing up & travel for you, your bridal party, and our team will cause disruptions and possible delays to the wedding morning. If you do wish to get ready in multiple locations, this may incur an additional surcharge of time & travel, that is covered in points 5 a,b,c and d.
7c. It is not advisable to have multiple preparation rooms within one location as this disrupts consecutive service and can cause delay on your special day. ie moving from one room to a bridal suite. we advise that you only use the bridal suite for touch ups/ dressing and photography, keeping a clear and beautiful backdrop for your photos.
CLIENT OBLIGATIONS
8a. Please ensure that we will be working in a suitable environment with adequate surface space, natural lighting, electricity points, and hand-washing facilities.
8b. Please ensure every member of the party is aware of timings and be available for hair or makeup application. The time that our team arrives to you will depend on what time you need to be ready. Please be ready for service at the designated time to allow a smooth service.
8c .Prior to having makeup applied, please ensure each client is on time ready for services, their skin is makeup-free and hair is clean and completely dry.
8d. We reserve the right to refuse service to any client for, but not limited to, any behaviour deemed rude, offensive threatening, or abusive.
8e. You agree to co-operate fully with the artist and to make yourself available for all necessary decision-making concerning the look and planning of your event.
ALLERGIES & CONTRAINDICATIONS
9a. It is the client's responsibility to inform the artists of any allergies, or past reactions before makeup application & hair styling.
9b. We reserve the right to refuse an application if any of the parties have contagious conditions or have flu like symptoms or a temperature.
9c. In the interest of your personal health, safety, and well-being, and to that of our artists and other clients, the following contraindications will prevent or restrict any client's application/styling; Eye infections; Conjunctivitis, viral infections; cold sores/facial herpes, open/weeping wounds, or sores, fungal infections; ringworm, etc. warts, cystic acne, severe sunburn or first degree burns, burns from facial waxing, Eczema, Psoriasis, Nits/ Head-lice, Scabies, or Impetigo, prior reaction, bruising, open cuts and flu like symptoms or a temperature.
9d. If you have suffered from any of the above skin conditions previously, please book a consultation with your GP to discuss prevention, medicines and care.
9e. All brushes, tools, and makeup products are kept sanitary and are sanitised between every makeup application. Please allow time for this.
9f. Any skin/hair condition should be reported by the client to the artist prior to application and, if need be, a sample test of product may be performed on the skin to test reaction. Client(s) agree to release the artist, from liability for any skin complications due to allergic reactions. It is your responsibility to inform us of any known allergies, and this is stated clearly in our T &C's. We cannot be held liable for any reactions, injuries, losses, damage, cost, claims, and actions that may occur to you or any member of your party.
9g. Each product is carefully selected for its quality and suitability to each individual client but we personally make no claims about reactions or the staying power or wear.
9h. Every effort is made to avoid products and ingredients that cause common reactions. Prior to any application, we will consult with you regarding your skin type, skin/hair conditions, and any history of past allergic reactions. We will work with you and advise you on the suitability of products but no guarantees can be made regarding reactions.
9i. It is the client's responsibility to inform us of any illnesses, pregnancies, ailments, or disabilities within her bridal party that could affect makeup application & hairstyling or cause discomfort or harm.
PHOTOGRAPHY, USE IMAGES AND IMAGE COPYRIGHT
10a. Photography and Videography Consent: The Client agrees that photos/videos taken before, during or after the trial and/or Event day may be used for marketing and promotional purposes, including but not limited to the Company/Agreed Artist's website, social media platforms, and promotional materials.
10.b Photography and videography Trial Consent The Client agrees that during the trial session, the Company/agreed Artist may take photos and videos of the Client before, during and after her hair and makeup is applied for reference and continuity purposes. Additionally, these records will provide the Client with a brief preview of how their appearance will translate in wedding photos and videos.
10c. Participation in Photography: The Company/agreed artist or their team members are happy to feature in photos taken during the trial and/or Event day, provided that if these photos are shared on other websites or social media platforms the client or other suppliers must credit the Company accordingly.
10d. Crediting of Work by Other Suppliers: Any of the Client's other suppliers who use an image featuring work by the Company/Agreed Artist on their website or social media platforms must credit the work and acknowledge the Company's role in the creation of the work.
10e. Compliance with Copyright Law: Any supplier promoting similar services (e.g., hair/makeup) without crediting our work is in violation of copyright law. Failure to credit the work may result in a request for removal or proper accreditation and may potentially lead to legal action against the non-compliant supplier.
10f. Non-Disclosure of Wedding Day Details: The Company/Agreed Artist will refrain from disclosing specific details in Photographs/videos of the Client's wedding day, such as dresses or the overall look, until typically the evening the Event day or the following day or a mutually agreed-upon time
10g. Image Authenticity: All images displayed on the company website and social media platforms showcase examples of the Company/Agreed Artist's hair, makeup, or hair and makeup work. We do not use any stock photography or google images
10.h Photography Usage: The Client acknowledges that photos taken during the trial and/or Event day may be utilized for marketing purposes, including but not limited to the Company/Agreed Artist's website and social media platforms. The Company/Agreed Artist must showcase real-life examples of their work with bridal clients and to prospective brides through online platforms.
10.i Image Request and Crediting: The Company/Agreed Artist may contact the Client and/or the Client’s photographer to request images from the Event. The Company/Agreed Artist agrees to credit the photographer when using these images on social media platforms
10.j Photography and Videography Disclaimer: The Company/Agreed Artist is not obligated to capture or provide photographs, videos, or content to the client and their bridal parties during the trial and/or Event day. The primary focus of the Company/Agreed Artist is to deliver makeup and services. While we strive to document and share our work on the trial /and or Event day, this may not always be feasible due to; time constraints, our absence during official proceedings/legal interviews , or potential interference with the contractual obligations of your photography/video/content suppliers or venue.
10.k Professional Image Selection: The Company/Agreed Artist exercises professional discretion in selecting images for the Company's website and social media platforms to ensure they align with the brand's aesthetic. This includes capturing images with high-quality equipment in suitable lighting conditions, portraying an inspiring look, featuring the client/bridal party in a flattering and joyful pose with a favorable angle, and with a clear, neutral, uncluttered background.
10.l If the Client does not agree to any of the above section 10.a-10k PHOTOGRAPHY, USE IMAGES AND IMAGE COPYRIGHT terms & conditions , notice must be given in writing to the Company and/or Agreed artist.
DISCOUNTS
11a.Prices are non-negotiable.
11b. Our rates are competitive with other qualified, experienced, insured, and registered makeup & hair companies. We do appreciate the costs involved when organising a wedding and everyone has very different priorities and budgets. Despite this fact, we don’t believe it is fair to discount to some clients and not others so we offer all our clients the same competitive rates. If we offered to you a discount, this would not be fair to our other clients and would damage our price integrity and devalue the first-rate service we offer.
11c. There is no discount if you do not need or want any of the complementary services included in the packages - for example no time for a trial, last minute bookings, and international brides. Nor is there a discount for no brow shape or if false lashes are not required, as we include these complementary services as they can enhance the look if they are required.
11d. There is no discount for partial services ( i.e. eyes only etc). We don’t offer this option as good makeup is about balance and harmony throughout the whole face.
11e. There is no discount for reduced numbers on the wedding day. Once they are agreed, at the time of the trial and given on your bridal form, your schedule of artists will be based around your needs.
PRICING & PAYMENTS
12a. We are upfront with all of all our prices. As stated in point 11a. prices are non-negotiable.
12b. Prices & charges do not vary for different styles, hair length, texture, techniques used etc - just a fair flat rate worked out on approximate timings per person. All our prices are worked out on timings, the number of clients, services requested, assistants needed, not on specific styles wanted. Although product & colour choice and application techniques may differ from a natural look to a glam look, they both use premium products, similar time & attention to detail.
12c. The price you pay will be the current price at the time when you return the 'Save The Date' form and your date is secured when the requested deposit is received, not the price when you make the initial enquiry as prices & policies are subject to change.
12d. Any amendment to your packages will require rebooking and may be subject to a price increase, packages, and policy at the time of the amendment, not at the original booking date.
12e. The artist's fee will be payable by the Client, in accordance with the terms set out on the invoice.
12f. Prices & packages are subject to change each year and will be updated on our website.
12.g If the Client does not pay the Artist on the invoice due date, we may:
- a) charge interest on the sum outstanding for payment at the annual rate payable on the late payment of commercial debts, accruing on a daily basis until payment is made.
- b) withdraw the supply of all Services until such time as payment and interest has been made in full.
ABROAD WEDDINGS
13a. International bookings can be made 18 months ahead of our 18 month cut off point, as they may require other dates either side of the booking and take more planning.
13b. International bookings require that return transfers, flights, insurances, parking, and accommodation is to be paid for, in full, by the client.
13c. After your trial, you will receive an invoice for the additional costs which is to be paid in full prior to your booking being confirmed.
ADDITIONAL EXPENSES
14a. Any other additional expenses such as congestion charges, tolls or parking charges are to be covered by the client.
14b. A surcharge of £75 will be added for wedding dates in between Christmas Eve & New Years Day 2022/2023 £120 for 2024/2025.
14c. If your timeline/mornings schedule requires us to depart our studio prior 5 am, we do require an unsociable hours fee of £25 per artist, per hour (2022/2023) £50 per artist, per hour (2024/2025)or you may wish to book an additional assistant to accommodate your party, timeline or accommodation for your artists.
14d. London weddings will incur an additional surcharge of £100 (2022/2023) £120 (2024/2025)
14e. If the artist(s) attendance at your event necessitates an overnight stay, related accommodation costs and basic subsistence should be covered by the client prior or will be charged back to you up to a reasonable limit of approximately (£100 per night for 2022/2023) (£120 per night for 2024/2025)
TIMINGS
15a. A suggested schedule and timeline will be sent to you after we have met at your trial appointment. This will be worked out after we have discussed your exact requirements for services and numbers needed and the assistants needed to accommodate your bridal party.
15b. The suggested schedule is worked out on approximate timings. We do our best to ensure the schedule doesn’t run over but it is your responsibility to ensure your bridal party are available and ready for application.
15c. It is your responsibility to manage your time and that of the bridal party appropriately on the wedding morning. It is your responsibility to inform us of any potential problems prior to the wedding morning with achieving the suggested schedule (i.e a potentially difficult client, or any time restrictions or deadlines).
15d. A start and end time will be agreed by the client and the lead artist after the trial appointment. Each service requires a certain length of time to be finished, the usual timeframe is approximately 45mins to 90mins per person. When reserving your date, book accordingly. Any additional makeup needs outside of the contract will only be performed at the discretion of the makeup artist and may be subject to additional costs.
15e. All persons booked in for makeup and/or hair appointments need to be available at the scheduled time of said appointment in order to not break the contract. All makeup and hair services for more than one person must be at the same location and consecutive times (no gaps in between).
15f. Our start time is based on the understanding that you will have provided us with a suitable workspace and a large clear area to unpack our kit and set up hair & makeup stations.
15g. Makeup & hair services will be completed to the client’s satisfaction but is not to exceed the allotted time. Ample time is given for each service upon booking. Final touch-ups and tweaks will be completed after everyone’s time slot and services have been completed.
15h. This booking arrangement cannot be changed after the artist(s) arrives for the appointment.
15i. We are used to early starts and happy to accommodate your schedule. Any wedding bookings that do require us to depart our studio before 5 am will incur an unsociable working hours fee of £25 per artist, per hour .(2022/2023) £50 per artist per hour (2024/2025)
15 j. Due to high demand, we do not offer intermittent services. When brides wish for us to stay to provide touch ups at a later point in the day, our hourly rate of applies from the time of completion the final person’s makeup and any and all touch ups.
TRIALS
16a. One bridal consultation & trial is included in each package, additional bridal trials and optional bridal party trials are charged as listed on our website. Please note that makeup trials are approximately up to 2 hours & hair and makeup trials are approximately up to 4 hours. Please ensure that you make enough time available so that we can perform the trial as thoroughly as possible.
16b. Every effort is taken to create a long-lasting look but we make no claims about the longevity of the look.
16c. Although we document and record via notes, face charts, photography & video at your trial. Occasionally we may have to substitute products that we have used at trial if it becomes no longer available. We may also have to adapt the look if the skin texture or colour differs from the trial. Hair varies slightly each time it is styled, dependent on a wash cycle, how you have slept, and current conditions. These are things that are outside of our control but we will make every effort to recreate your look as accurately as possible.
16d. Trial will not commence without receiving a fully completed detailed bridal form prior to consultation and application.
16e. At the end of your trial appointment, you will be required to sign the face chart to say you understand by receiving the trial service. Any additional trials will incur a fee, which can be found on our website.
16f. The time at your trial service is limited to up to 2 hours makeup only bookings, and up to 4 hours makeup & hair bookings; after which you will be charged at £50 per hour which will be added to your final balance.
16g. If you do not wish to proceed with your booking after your bridal trial then your trial cost and the paperwork is already covered by the cost of your deposit.
16h. Help us help you, please send the following prior to your trial appointment, pictures of each member of the bridal party that require our services, please list and name who is who so that we know who they are, please make sure they are filter free, recent, wearing their normal go to look. please also provide pictures of their outfits and accessories.
DATA PROTECTION
17a. Your details will be kept by our team for the purpose of your wedding booking. The personal data from you, in respect of your event only, and all the information collected on our website will remain strictly confidential and will not be sold, reused, rented, disclosed, or loaned. Any information you provide will be held with the utmost care and will not be used in ways that you have not consented to.
17b. The artist(s) will be as discreet about your event arrangements as is reasonably possible. You accept that total secrecy is impossible given the need for us to liaise our team, with your bridal party and potentially other suppliers.
CANCELLATIONS
18a. We, the artists, reserve the right to terminate this contract for any non-compliance of terms. The contract will become void and all monies given are non-refundable.
18b. The Client can cancel a trial at any point, however a trial cancelled with less than 48 hours notice will be charged at the current additional trial rate and added to your final bill.
18c. In order to ensure that potential/other clients are not compromised, and our artists any cancellation of a booking by you will incur the following fees:
- if cancelled 16 weeks (112 days before) prior to your booked wedding date, 25% of the total package booked amount is to be paid.
- if cancelled 12 weeks prior to your wedding date(84 days before), 50% of the total package booked amount is to be paid.
- if cancelled 8 weeks prior to your wedding date (56 days before )and under, 100% of the total package booked amount is to be paid.
18d. You are solely responsible for ensuring that we receive your written rescheduling/cancellation. This must be delivered to us via e-mail from yourself and no third party. or by using the contact form on our website.
18e If your wedding is cancelled without notifying us we will invoice for the relevant fees in point 18c.
18f. Cancellation of individual services or clients is not permitted six months or under.
We book assistants based on the information you have previously provided and we create a schedule based on the information given, therefore if the number of services decreases you will be charged for the original agreed numbers as we will still need to pay our team or artists booked to support your agreed booking.
18g. We cannot guarantee should you wish to upgrade your package to include more services or extra numbers at a later stage, that this can be accommodated. This would be dependent on the availability of the team so please let us know as soon as possible as your morning schedule may need to be altered or an assistant may need to be booked.
18h. We will only ever cancel your booking if your date clashes with an unpredictable life event such as a pregnancy, due date, illness or if it clashes with a close friend or family member's wedding. In the case this happens, we will try to find you another artist.
18i. Normal cancellation policies apply to any elected postponements within the cancellation time schedule.
18j. Any elected postponements who wish to move their wedding date /booking (up to 18 months ahead only) will incur a small additional re-booking deposit - £25 makeup only bookings and £50 makeup & hair bookings. To move & secure their new date, prices & packages will be adjusted to the current rate at the time of rebooking. The additional re-booking deposit will be added to your original deposit fee and will also be non-transferable, non-refundable. The combined deposit will be deducted from your final invoice. normal cancellation fees still apply from point 18c.
18k. Although we operate a non-transferable deposit policy, we do understand you may wish to change your wedding date due to certain circumstances, as of course we would still like to be a part of your new date. To avoid you losing any previously paid fees, by breaking our contract and not having your preferred glam squad for your new date. We highly recommend you work with us and discuss potential dates so we can try to accommodate your new booking. Also please consider an off-peak or midweek day due to shortage of availability.
18l. If your original artist is already booked or not available for your new postponement date, every effort will be made to transfer your booking to another suitable artist in the team. Normal Terms & Conditions apply. Any postponements we can not accommodate will forgo any deposits paid.
18m. Our prices and diaries operate 18 months ahead, any postponements that move more than 18months ahead will be considered a cancellation and a brand new booking. These will forgo any previous deposits and fees paid. If they still wish to book an artist for their new date, we can pencil in their new booking and confirm this with a new deposit at 18 months ahead when the diaries are open.
18n. Any transfer or amendment of your wedding date that we are unable to rebook due to prior commitments will result in a client cancellation.
ILLNESS
19a. Should we need to cancel your booking, we will notify you at the earliest opportunity and without liability. In the unlikely event of a cancellation, as much advance notice as possible will be given to the client and every effort will be taken to find a replacement artist. We keep detailed records, face charts, videos, and photos so your look can be recreated.
19b. If no replacement can be found, and the final balance monies have been paid in advance by the client to the makeup artist, this will be refunded with exception of payment of the deposit and bridal trials.
INSURANCE
20a. Ruth Hancox is insured through Salon gold and holds public liability insurance.
20b. PAT testing is not a legal requirement but we do regularly have our appliances PAT tested.
20c. We strongly advise that all of our clients obtain the relevant wedding insurance. It is your responsibility to protect yourself and purchase a wedding insurance policy prior to booking & securing deposits with your wedding venue and suppliers. Please notify us at this time if you have chosen to go against our guidance and not take out the necessary wedding insurance. Sadly occasionally things do go wrong and wedding insurance provides essential financial protection. Otherwise, you will be held fully responsible for any costs incurred and invoiced for this payment due despite the circumstances for cancellation or rearrangement.
21d. If your wedding date is cancelled and you submit a claim to your insurance provider, it is fraud to then ask for financial compensation from your suppliers or to forgo your invoices. If we believe this is the case, we will report this to the relevant authorities.
21e. Any claim that you make we will make every effort to support your claim. subject to details.
21f. The Bridal by Team Elite is an agency representing a team of carefully selected freelance hair stylists and makeup artists. We will manage the booking process until the deposit is made. Our stylists are freelance and are not directly employed by Ruth. They act independently of us once the booking is made. All stylists have their own insurance.
TEAM
22a. Each member of the team is a freelance artist in their own right therefore responsible for their own independent business, so considered a third party.
22b. We will not be liable for any third-party supplier. The performance of these suppliers is beyond the control of our artists. Whilst we do everything to lead by example, train, and mentor the team to deliver the highest standards of artistry and service, should a problem arise we will do everything we can to rectify them but cannot accept responsibility for the unsatisfactory performance of a third party supplier.
22c. Any cause for complaint must be reported to the Agency by the client as soon as it arises. Complaints cannot be considered and/or dealt with effectively after the services have been delivered.
SUSTENANCE
23a. For bookings where we are there more than 4 hours, the provision of water or soft drinks would be much appreciated.
23b. If you have chosen to extend your package with an evening change of look, the provision of food for each artist would be appreciated.
EXCLUSIVITY
24a Exclusivity Clause: In the event that you have reserved a hair and makeup package, it is imperative that the Bridal By team serve as the exclusive hair and makeup artists for the booking. If you have reserved a makeup-only package, it is necessary that the Bridal By makeup artists are the exclusive makeup artists for the booking. Similarly, if you have booked a hair-only package, it is essential that the Bridal By hair stylists are the exclusive stylists for the booking.
The enforcement of our exclusivity clause is motivated by various factors, including the unauthorized use of our work by other artists, bridesmaid artists, or suppliers, as well as the potential misattribution of credit. Furthermore, this stipulation is designed to address spatial constraints and associated liability concerns related to health and safety, as there is insufficient room for multiple artists/stylists stations and kits. Additionally, it is intended to uphold the high standards of artistry, hygiene, and professionalism established by the Bridal By code, which may not be consistently adhered to by other artists. Conflict may also arise pertaining to scheduling and the allocation of service slots. Consequently, for these reasons, we explicitly declare that Bridal By is the exclusive provider of the services you have booked.
We will be accompanied by our assistants or teams to ensure that the makeup/hair team functions cohesively, thereby manifesting a harmonious look that aligns with the bride's specifications.
These Terms & Conditions are subject to change and will be regularly updated. Please contact us if you wish to discuss any aspect of these terms and conditions, the trial process, or your booking. Bridal by has the discretion to update these policies at any time. We encourage Users to frequently check this page for any changes to stay informed about how we conduct our business. You acknowledge and agree that it is your responsibility to review these policies periodically and become aware of modifications. Your continued use of the Site following the posting of changes to these policies will be deemed your acceptance of those changes.