Terms & Conditions

BRIDAL BY ARTISTS

TERMS & CONDITIONS

Introduction to Our Terms & Conditions

Thank you for considering Bridal by Artists for your special day.

Please take a moment to carefully read through our Terms & Conditions. By paying your Retainer, you are confirming that you have read, understood, and agreed to these terms, thereby entering into a binding agreement with us.

It is your responsibility to review all details within the Terms & Conditions to ensure you understand our process and to avoid any potential misunderstandings.

Your booking will be confirmed and your date officially secured once we have received both the completed documentation (including Bridal Enquiry Form / Save The Date) and your Retainer, with proof of payment provided.

By proceeding, you are engaging the services of Bridal by Artists, and we accept your booking in accordance with these Terms & Conditions and the details outlined. Together, these form the full agreement between us ("the Agreement").

The hair and makeup services you have chosen are referred to throughout this Agreement, and across our website and packages, as your "Experience".

Our hair and makeup professionals are referred to throughout this Agreement as "artists", including where a specific hair specialism is relevant, in which case they may be referred to as "artist/stylist".

1. THE RETAINER (BOOKING PAYMENT / DEPOSIT)

Throughout this Agreement, the initial non-refundable sum required to secure your booking is referred to as the "Retainer". This sum may also be described elsewhere, including on invoices or in correspondence, as a "Booking Payment" or "Deposit" — all three terms refer to the same non-refundable payment, made in exchange for the artist's time, administration, and one bridal preview and consultation, and not as a refundable deposit or advance payment.

1a. Requirements.

To secure your wedding date, a non-refundable and non-transferable Retainer is required. Amounts vary depending on the year of your booking and the artist selected. If you pay a Retainer for an Experience, you may upgrade subject to availability, but you cannot downgrade your Experience once your Retainer has been paid.

2026 Bookings — With Ruth or Lian: £100 for makeup only or hair only; £150 for makeup & hair Experience.
2026 Bookings — With a Senior Artist: £90 for makeup only or hair only; £110 for makeup & hair Experience. 2027 Bookings — The Retainer varies depending on the Experience booked and artist selected, based on 15% of the Experience cost. Please contact us for details.

1b. Payment & Confirmation.

The Retainer must be paid within 48 hours of receiving your "Next Steps" email.
Proof of payment must be provided via email or message.
Your booking is not confirmed until we have checked availability, received the full Retainer, received your proof of payment, and issued an official confirmation email linking you with your artist.

Until then, your date remains unconfirmed and may be released or offered to other clients.

1c. The Retainer.

Your Retainer will be deducted from your final balance.

It covers administrative time, initial client correspondence, and one bride-only preview appointment and consultation.

1d. Cancellations & Changes.

The Retainer is non-refundable under all circumstances, including client cancellations, artist cancellations, booking amendments, and date changes or rescheduling by the client.
If you cancel your booking or change your wedding date, your Retainer will be forfeited.

1e. Preview Alignment.

The type of preview you receive will reflect the experience you have booked. For 2026: Makeup Only (Pearl) = Makeup Preview; Hair Only (Gold) = Hair Preview; Makeup & Hair (Diamond) = Dual Makeup & Hair Preview.

1f. Important Notes.

Your booking is not secure until the correct Retainer is paid in full, you've notified us of payment, and you've confirmed you have read and accepted these Terms & Conditions.
Services may be withdrawn without notice if these conditions are not met.

1g. Card Payments via Stripe.

The Retainer may also be paid securely by debit or credit card using Stripe, a third-party payment processor. Where this option is used, you will be sent a secure payment link and your statement will show the payment under the reference "BRIDAL BY ARTISTS". Card details are entered directly into Stripe's secure payment system; the Company does not receive, view, or store your full card details at any time. The amount charged will match the Retainer amount confirmed to you; no additional card processing fee is applied by the Company. As the Retainer is non-refundable in all circumstances (see 1d), the Company reserves the right to contest any chargeback, dispute, or reversal raised via your card issuer or Stripe, and will rely on booking records, correspondence, and signed documentation to do so.

2. CONTRACT

2a. Due to the private nature of our business, our contract and communication is solely with you, the bride, regardless of who is paying our fee or any third parties (e.g., groom, parents, wedding planner) acting on your behalf. We will only discuss the details of the booking with the bride, as we require mutual agreement with her for all key decisions and choices.

2b. The bride is fully responsible for all payments, not individuals within the bridal party or any third parties. Any verbal discussions must be confirmed via email to avoid misunderstandings.

2c. It is the responsibility of the client (the bride) to understand, agree to, and uphold all booking conditions. This includes active and timely communication, meeting all payment deadlines, providing appropriate notice in the event of cancellation or postponement, and acknowledging and accepting the consequences of failing to comply with these Terms & Conditions.

3. COMMUNICATION

3a. All enquiries and communications are handled personally by the artists. To support this, we provide detailed information upfront via our website FAQs, emails, these Terms & Conditions, and bridal forms, designed to guide you through the process and clearly outline our policies, booking system, and pricing.

3b. The most efficient and reliable way to manage your booking is through our email thread. Due to the high volume of messages we receive across multiple platforms (social media, WhatsApp, phone, text), messages sent outside of email can be missed or confused. We kindly ask that all communication related to your booking be sent via email. If you do speak by phone or message, please confirm and clarify the information via email afterwards so nothing is missed.

3c. Please note that some members of our team, including the lead artists, have dyslexia. We ask for your understanding and respect, as we may take extra time to respond to ensure clarity and accuracy. We prefer to reply to important emails when we

can give them our full attention to avoid errors.

3d. When we are working on makeup and hair appointments, our full attention is on the client in the chair. As such, we are often unable to respond to phone calls or messages during these times. We appreciate your patience and understanding — please allow up to seven days for a response. If you believe your email has been missed, feel free to send a polite follow-up.

3e. We aim to reply to all emails within seven days, however during peak wedding seasons, responses may take slightly longer.

4. PAYMENTS

4a. Acceptable forms of payment for your final balance are bank transfer (BACS), cash, or PayPal. The Retainer may additionally be paid by card via Stripe, as set out in Section 1g.

Payments made in cash must be paid in full before any services are performed.
Payments via bank transfer must clear in full at least 14 days prior to your wedding date.
Payments via PayPal are subject to an administration fee and must also be made at least 14 days before the wedding date.

4b. A final invoice, including a breakdown of the services booked, outstanding balances, and a suggested wedding morning schedule, will be sent to you after your preview appointment and prior to your wedding date.

4c. No BACS or PayPal payments will be accepted on the wedding or event day. If third parties (e.g., family or friends) are contributing to your balance, this must be arranged and settled before the wedding day.

4d. Services will not begin until full payment has been received. If paying in cash on the day, please have the exact amount ready in a sealed envelope and hand it to the lead artist on arrival. This helps avoid delays to application and discomfort on the wedding morning.

4e. The total balance is the responsibility of you, the client, and must be paid upon arrival on the wedding morning (if not paid in advance). All payment queries or discussions must take place via email prior to the day. Prices are non-negotiable, and we will not enter into any discussion regarding payment with you or third parties on the wedding day.

4f. We do not accept cheques under any circumstances.

4g. Please do not send forward payments before receiving your final invoice. Only your initial Retainer is required ahead of your preview. Any unrequested payments made before your invoice is issued are non-refundable and non-transferable. Final numbers and services are confirmed after your preview, at which point a detailed morning schedule and any additional travel costs are included in your invoice. Early payments can lead to tracking issues and confusion, so we ask that you wait until your invoice is provided.

4h. Balance Schedule.

A non-refundable / non-transferable Retainer is required to confirm your booking and is due prior to your preview. 50% of your chosen Experience (minus your Retainer) will be due after your preview, payable within 7–14 days after you have received your confirmation and invoice.
The remaining balance, including any additional costs (e.g., travel fees), must be paid 30–14 days before the wedding if paying via BACS or PayPal, or in cash on arrival before services begin.

4i. As proof of payment, please email a screenshot (or share the transaction via your banking app) of any BACS or PayPal transfers, and always reference your wedding date in the payment details.

5. TRAVEL

5a. Each bridal Experience includes up to 30 miles of travel (round trip). We are happy to travel further; additional mileage is charged at £0.60 per mile for bookings in 2026 and 2027.

5b. Each Experience also includes up to 1 hour 30 minutes of total travel time (45 minutes each way). Additional travel time is charged at £30 per additional hour or £15 per additional 30 minutes (2026 and 2027).

5c. Your Experience includes travel to one single preparation location. If the artist is required to relocate to a second location, this will incur additional mileage and travel time fees (as above) plus a relocation fee of £35 (2026) or £40 (2027), reflecting the impact on timing, preparation flow, and the artist's schedule.

5d. For locations over 2 hours away, overnight accommodation may be required at the client's expense, at approximately £150 per night (2026 and 2027). This will be discussed and arranged in advance.

6. LOCATION

6a. It is the client's responsibility to provide accurate and clear location details for the preparation venue.
6b. If your location is rural or difficult to find, please send additional directions or note visible landmarks. If your house

name or number is not easily visible in the dark, consider marking the location with balloons, signs, or lights.

6c. If staying overnight in a large hotel, manor house, or stately home, please provide your exact room number or specific area within the venue, and let reception know which room your bridal preparations will take place in, especially where multiple guests share a surname.

6d. We cannot be held responsible for delays outside our control, including weather conditions, roadworks or diversions, accidents, acts of God, or sat-nav errors. If you're aware of any recent travel issues or risks near your location, please let us know in advance so we can plan accordingly.

6e. If mobile reception is poor at your venue or home, please provide an alternative contact number or landline in case we need to reach you on the day.

6f. If getting ready at a family home, it's helpful to send a photo of the house from the roadside, especially if the house number or name is not easily visible.

6g. You may choose your preferred location for preparation, but there are essential setup requirements for our artists to work safely and efficiently: a large, flat surface or table for makeup setup, access to working electrical outlets, and good lighting (natural light is ideal). A high chair or bar stool is recommended but not essential — please let us know if one cannot be provided.

7. MULTIPLE PREPARATION LOCATIONS

7a. Many venues have time restrictions on the use of bridal suites or dressing rooms and may not allow access until a specific time, which can significantly limit available preparation time. We strongly recommend clients facing this issue either choose an alternative preparation location allowing earlier access, or discuss adding an extra artist to manage a tighter timeline. We cannot take responsibility for delays caused by venue-imposed time restrictions that prevent a realistic and stress-free preparation schedule.

7b. Having multiple preparation locations is not advised, as setting up, packing down, and travelling between locations may cause disruptions or delays for you, your bridal party, and our team. If you choose to prepare in more than one location, additional travel and time surcharges may apply as set out in Section 5 (Travel).

7c. Similarly, using multiple rooms within a single venue for preparations is not recommended, as moving between rooms can interrupt the flow of service and cause delays. We advise keeping one main preparation space and using the bridal suite only for final touch-ups, dressing, and photography.

8. CLIENT OBLIGATIONS

8a. Please ensure that the working environment is suitable and safe. This includes adequate surface space for setup, good natural lighting (where possible), access to working electrical outlets, and nearby hand-washing facilities.

8b. Please ensure that every member of your party is fully informed of the schedule and is ready and available for their allocated hair or makeup time. Our team's arrival time will depend on your required "ready by" time. To maintain a smooth and stress-free service, each client should be ready to begin promptly at their scheduled time.

8c. Before receiving services, each client must ensure they are on time and available for their slot, makeup-free (clean skin), and that hair is clean and completely dry. Failure to follow these guidelines may delay services or affect results.

8d. We reserve the right to refuse service to any client displaying rude, offensive, threatening, or abusive behaviour, without refund. A respectful and professional environment must be maintained at all times. Full provisions relating to client conduct, complaints, reviews, and communications are set out in Section 29.

8e. The client (bride) agrees to fully co-operate with the artist, especially regarding decision-making related to the look and planning of the day. Open communication ensures we can deliver your desired outcome smoothly and on schedule.

9. ALLERGIES & CONTRAINDICATIONS

9a. It is the client's responsibility to inform the artist of any known allergies, sensitivities, or previous adverse reactions prior to any makeup application or hair styling.

9b. For the health and safety of all clients and artists, we reserve the right to refuse service to anyone showing signs of contagious illness, including flu-like symptoms or a fever.

9c. The following medical conditions may prevent or limit services being carried out safely. If any are present, services may be adapted, postponed, or refused at the artist's discretion.

Eye infections (including conjunctivitis) Cold sores / facial herpes
Open wounds or weeping sores
Fungal infections (e.g., ringworm) Warts or cystic acne

Severe sunburn or burns (including from waxing) Eczema or psoriasis
Head lice (nits), scabies, or impetigo
Bruising, cuts, or any visible skin trauma

9d. If you have experienced any of the conditions listed above in the past, we recommend consulting your GP for advice on prevention, treatment, and management ahead of your appointment.

9e. All tools, brushes, and products are sanitised thoroughly between each client to maintain strict hygiene standards. Please allow time for this where needed.

9f. Clients must disclose any current skin or scalp conditions prior to application. Where necessary, a patch test may be offered to check for sensitivity. By proceeding with services, you agree to release the artist from liability for any adverse reactions, including allergic responses, discomfort, or complications arising during or after the appointment.

9g. We take great care in selecting high-quality products tailored to your skin and hair needs. However, we cannot guarantee individual results or the absence of reactions, as product performance, wear time, and sensitivity vary from person to person.

9h. Before any application, we will consult with you about your skin type, known sensitivities, and product history. While we will do our best to recommend suitable options, we cannot guarantee any product will be completely reaction-free.

9i. It is your responsibility to inform us in advance of any medical conditions, illnesses, disabilities, or pregnancies within your party that could affect or limit the application of makeup or hair styling, so we can tailor our approach and ensure everyone's comfort and safety.

10. PHOTOGRAPHY, USE OF IMAGES & IMAGE COPYRIGHT

10a. Consent for Photography and Videography. By booking our services, you agree that photographs and/or videos taken before, during, or after your preview and/or event day may be used for promotional purposes, including our website, social media platforms, and other marketing materials.

10b. Preview Session Documentation. During your preview, we may take photographs or short videos before, during, and after hair and makeup application. This helps ensure continuity and gives you an idea of how your look will translate in photos and on camera.

10c. Team Participation in Photos. We're happy for our artists to appear in behind-the-scenes or candid photos. If such images are shared publicly by you or other suppliers, we ask that proper credit is given to our Company.

10d. Crediting Our Work. If any of your suppliers (e.g., photographers, planners, stylists) use images featuring our work on their platforms, they must clearly credit our Company as the hair and/or makeup provider. Credit must be given to the Company's official channels, not to the personal or individual social media accounts of the artist(s) who attended your booking.

10e. Copyright Compliance. Suppliers offering similar services who use our work without credit are in breach of copyright. We may request removal or proper attribution, and in cases of non-compliance, we reserve the right to pursue legal action.

10f. Timing of Public Posts. We will not share images that reveal key wedding day details — such as your dress or final look — until after your ceremony has taken place, typically later that day or the day after, unless another time is agreed in writing.

10g. Authentic Representation. All images featured on our website and social media platforms are genuine representations of our work. We do not use stock images or third-party visuals.

10h. Purpose of Photography Use. You acknowledge that any photos taken during your preview or event day may be used to showcase real-life examples of our work to future clients via our online platforms.

10i. Image Requests and Photographer Credit. We may contact you or your photographer after the event to request professional images for our portfolio. Any image shared by us will be properly credited to the original photographer.

10j. No Obligation to Provide Content. While we may document our work, we are under no obligation to provide you with photographs or video content. Our primary responsibility is delivering high-quality hair and makeup services. In some cases, capturing content may not be possible due to time constraints, absence during official proceedings, or respect for other vendors' contracts or venue policies.

10k. Image Selection Criteria. We reserve the right to select images that reflect the quality and aesthetic of our brand, including photos taken in good lighting, with professional equipment, that portray our clients and work in a flattering, joyful, and professional manner.

10l. Opting Out of Image Use. If you do not agree to any part of this Section, you must notify us in writing prior to your preview or event day. We will respect your preferences and confirm receipt of your opt-out request.

11. DISCOUNTS

11a. Fixed, Fair Pricing. All prices are non-negotiable. We've set our rates to reflect the skill, experience, professionalism, and time involved in delivering a premium service.

11b. Equal Value for Every Client. We understand every wedding has its own budget, but we believe in fairness and transparency. To maintain price integrity and avoid devaluing our work, we do not offer selective discounts. All clients receive the same competitive, all-inclusive rates.

11c. Experience Components Are Complimentary. Our Experiences may include additional touches such as brow shaping, lashes, or a preview session, included to elevate your final look. If any of these are not required or possible — such as last-minute bookings, international clients, or opting out of lashes — they do not warrant a price reduction.

11d. No Partial-Service Discounts. We do not offer partial services (e.g., eyes-only makeup). Professional makeup requires harmony and balance across the whole face to ensure a polished, cohesive result.

11e. No Discounts for Reduced Wedding Day Numbers. Once your numbers are confirmed — typically at the time of your preview and noted on your bridal form — your schedule and team allocation are arranged accordingly. Reducing numbers later does not result in a price adjustment.

12. PRICING & PAYMENTS

12a. Transparent Pricing. All pricing is clearly stated and, as set out in 11a, is non-negotiable.

12b. Flat Rate Based on Time and Services. Our pricing is based on the time required per person, the number of services, and the number of artists or assistants needed — not on hair length, styles, textures, or complexity. Whether it's a natural or glam look, the same level of premium products and attention to detail applies.

12c. Price Validity at Time of Booking. The price applicable to your booking is the one current at the time you submit your completed 'Save The Date' form and pay the Retainer. Initial enquiries do not lock in pricing, as prices and policies are subject to change.

12d. Changes to Your Booking. If you amend your Experience after booking (e.g., services added or rescheduled), a rebooking will be required. The pricing and policies in effect at the time of the amendment — not the original booking — will apply.

12e. Invoicing and Payment Terms. All fees must be paid by the client according to the terms outlined in the invoice. Payment confirms the continuation of services.

12f. Annual Updates to Pricing and Experiences. Our pricing structure and service Experiences are reviewed and updated annually. The most current details will always be available on our website.

12g. Late Payment Policy. If payment is not received by the due date stated on the invoice, we reserve the right to charge interest on the outstanding balance, calculated daily at the statutory rate for late commercial payments, and/or to suspend all services until full payment (including interest) is received.

12h. Total Price Transparency. In accordance with the Digital Markets, Competition and Consumers Act 2024, we are open about all costs from your very first enquiry. Every personalised quotation sets out the basis on which your costs are calculated, so nothing is hidden or introduced without explanation. Certain fees — including travel, unsociable hours, London, and seasonal surcharges as set out in Sections 5 and 14 — depend on details specific to your wedding, and will be clearly identified and calculated as part of your personalised quotation.

12i. Nature of a Personalised Quotation. Your personalised quotation is prepared based on the information you provide on your Enquiry Form and during early communication, including your venue and estimated bridal party numbers. Many weddings involve details that are genuinely not known at the point of enquiry — including the exact starting travel point of the artist(s) allocated to you, final guest numbers, confirmed wedding morning timings, and requirements set by your photographer or videographer. As these details are confirmed throughout your wedding journey, your quotation may be updated to reflect them, and we will always explain clearly why and how a figure has changed. This reflects genuine variables specific to your wedding, rather than fees withheld or introduced without cause, and does not affect the non-refundable status of your Retainer as set out in Section 1.

12j. Gratuities. Gratuities are not included in our pricing and are entirely at the discretion of the client. Where a gratuity is given, it will be retained by the artist(s) who attended your booking and is not shared with the agency.

13. INTERNATIONAL & DESTINATION BOOKINGS

13a. Early International Bookings. We accept international and destination bookings up to 24 months in advance, earlier than our standard booking window, due to the additional planning required. Please ensure your venue and wedding date are confirmed before securing your artist(s), to avoid scheduling conflicts and to allow for accurate planning.

13b. Travel & Accommodation Costs. All travel-related expenses for international or destination bookings are the client's responsibility, including return flights, baggage fees, airport transfers, visas, permits and insurance, local transportation and parking, and accommodation and taxes. If requested, we're happy to assist in arranging travel logistics; however, all costs must be covered by the client and paid in full prior to the event. For bookings outside a 15-mile radius of the artist's base, additional travel charges will also apply.

13c. Payment of Additional Costs. After your preview, you'll receive an invoice outlining any travel-related or additional fees associated with your international booking. These must be paid in full at the time of confirmation to secure all arrangements.

13d. Force Majeure & Liability. We are not liable for delays, cancellations, or disruptions caused by events outside our control, including natural disasters, political unrest, travel restrictions, health emergencies (e.g. pandemics), or airline issues and extreme weather. We also accept no responsibility for loss, damage, or injury during travel or at the destination. To minimise disruption, we recommend artists arrive by midday the day before the event to allow for flight delays and ensure they are well- rested and prepared.

13e. Flight Cost Variability. All flight quotes are approximate. Airlines often do not release exact costs or schedules more than 12–18 months in advance. Final costs may vary, and the client agrees to cover any additional charges when flights are booked.

13f. Artist Accommodation Requirements. Accommodation must meet basic standards of safety, cleanliness, and comfort. Artists may share a room with each other, but dormitories, hostels, or shared group accommodations are not acceptable — a secure, lockable place is required for our safety and due to the value of our kits. We prefer accommodation with convenient access to the venue and local amenities such as shops, restaurants, and transport links.

13g. Preparation Space Requirements. The client must provide a clean, well-lit space suitable for professional hair and makeup application, including a tall chair or barstool for makeup, a low-back chair for hair styling, and access to power outlets and mirrors. For remote venues, the client must also provide refreshments and meals to support artist(s) working long hours in isolated locations.

13h. Travel Documents & Visas. The client is responsible for securing all necessary visas, permits, and travel documentation for the artist(s). We cannot be held liable for delays, cancellations, or additional costs due to visa or documentation issues. All required documents should be obtained well in advance of the event.

13i. Travel Disruptions & Rescheduling. If travel disruptions or force majeure events prevent fulfilment of the booking, we will collaborate with you to reschedule or cancel, subject to our cancellation terms. The client understands that additional fees may apply in these cases.

13j. Governing Law & Jurisdiction. All international and destination bookings are governed by the laws of the United Kingdom. Any disputes arising from these terms will fall under the exclusive jurisdiction of UK courts.

13k. Cancellations & Refunds. Should you need to cancel or reschedule due to travel bans or force majeure, our standard cancellation policy applies. Refunds will only be considered for costs not yet incurred or where expenses are recoverable.

13l. Additional Travel-Related Costs. If changes are made to the itinerary or new requirements arise, the client agrees to reimburse any extra expenses, which may include excess baggage, ground transport changes, additional accommodation nights, visa amendments or reapplications, and other reasonable travel costs incurred to fulfil the service.

13m. Currency and Exchange Rate Risk. All prices are quoted in pounds sterling (£) unless otherwise agreed in writing. Where payment is made in a different currency, or costs are incurred locally in a different currency, the client is responsible for any exchange rate fluctuation between the date of quotation and the date of payment, and for any currency conversion or transaction fees charged by their bank or payment provider.

13n. Local Laws and Regulations. While this Agreement is governed by the laws of England and Wales (see Section 30d), the client is responsible for informing the Company of any local licensing, registration, or regulatory requirements applicable to hair and makeup services at the destination. Where local law imposes requirements beyond those applicable in the UK, any additional cost or arrangement required to comply will be the client's responsibility.

13o. Artist Health and Entry Requirements. Where a destination requires specific vaccinations, health certificates, or travel documentation for entry, the client is responsible for informing the Company of these requirements as early as possible, and for any associated costs. We recommend this is confirmed at the time of booking to allow sufficient time for our artist(s) to comply.

14. ADDITIONAL EXPENSES

14a. Travel-Related Charges. Any additional travel-related costs such as congestion charges, tolls, parking fees, or similar expenses incurred by the artist(s) will be charged to the client and must be paid in full either in advance or within the agreed payment schedule.

14b. Holiday Surcharge (Christmas – New Year). Bookings scheduled between Christmas Eve and New Year's Day will incur a seasonal surcharge of £150 for dates in 2026 and 2027, reflecting the premium demand and personal sacrifice required during this period.

14c. Unsociable Hours Fee. If your event schedule requires artists to depart from their base before 5:00 AM, an early start surcharge will apply: £55 per artist per hour for 2026, or £60 per artist per hour for 2027. To avoid this fee or accommodate tight schedules, you may opt to add additional assistants (subject to availability) or provide overnight accommodation for the team.

14d. London Surcharge. For weddings or events taking place within London, an additional location surcharge of £150 applies (2026 and 2027), accounting for extended travel times, congestion, parking restrictions and other factors specific to London.

14e. Overnight Accommodation. If the artist(s) are required to stay overnight due to early start times, location distance, or logistical necessity, accommodation costs must be covered by the client, including hotel or serviced accommodation (safe and secure, per Section 13f) and basic subsistence. Accommodation should be arranged in advance and meet reasonable standards of comfort and safety. If the client does not arrange this directly, the agency will arrange suitable accommodation and charge back the cost, up to £150 per night (2026 and 2027).

15. TIMINGS

Client Obligations Regarding Schedule and Timing

15a. Please ensure that you provide a detailed overview of your bridal party's requirements during your preview appointment. Completing our pre-preview questionnaire enables us to prepare a tailored schedule and timeline that meets your exact needs.

15b. You are responsible for ensuring that all members of your bridal party are fully informed of the schedule and are ready and available when needed. Our team's arrival time will be based on your requested "ready by" time.

15c. On the wedding day, please ensure that the entire bridal party is present and prepared to begin services promptly at the scheduled time. Delays may impact the overall timeline.

15d. It is your responsibility to inform us of any potential challenges or time restrictions prior to the wedding day, including any client-specific needs or scheduling conflicts that may affect the agreed timeline.

15e. All makeup and hair services for multiple clients must be performed consecutively at the same location, without gaps between appointments. All clients must be present at their scheduled times to avoid breach of contract.

15f. Please provide a suitable, clean, and spacious work area with sufficient lighting and electrical outlets for setting up makeup and hair stations.

15g. Additional makeup services outside of the agreed contract may be subject to approval by the artist and could incur extra charges. Please book accordingly based on the estimated 60 minutes per person service duration.

15h. Changes to the booking cannot be made once the artist(s) have arrived on-site.
15i. Early start times prior to 5:00 AM require an unsociable hours fee (£55 per artist per hour for 2026 / £60 per artist per

hour for 2027). Consider booking additional assistants to accommodate early schedules or large parties.

15j. If you require touch-ups later in the day, our hourly rate (£55 per hour) will apply from the time the last appointment concludes. Intermittent services during the day are not permitted.

16. PREVIEWS

Client Obligations Regarding Previews

16a. Your Experience includes one bridal consultation and preview. Additional bridal or bridal party previews will incur fees as outlined on our website. Please allocate sufficient time — for brides, up to 2 hours for makeup-only previews, and up to 4 hours for combined hair and makeup previews. Bridal party members should allow up to 1.5 hours for makeup-only previews and 2.5 hours for hair and makeup previews.

16b. While we strive to create a long-lasting look, we cannot guarantee the longevity of the makeup or hairstyle.

16c. During your preview, we document your look through notes, face charts, photos, and video. Please be aware that product substitutions may be necessary if original items become unavailable. Variations in skin texture, colour, and hair condition (due to washing, sleeping habits, or environmental factors) may also affect the final look. Despite these variables, we will make every effort to recreate your desired style as accurately as possible.

16d. Previews will not begin without a fully completed and detailed pre-preview questionnaire form submitted in advance of your appointment.

16e. At the end of your preview, you will be asked to sign the face chart, acknowledging receipt of the preview service, acceptance of these Terms & Conditions, and your approval to proceed with the booking.

16f. Preview appointments are limited to 2 hours for makeup-only and 4 hours for makeup and hair. Any additional time will be charged at £55 per hour for 2026 and £60 per hour for 2027, added to your final balance.

16g. If you choose not to proceed with your booking after the preview, the preview fee and associated paperwork costs will be deducted from your Retainer. Additional charges may apply if your preview exceeds the allotted time.

16h. To help us prepare for your preview, please provide recent, unfiltered photographs of each member of the bridal party requiring services, clearly identifying each individual.

16i. Additional previews beyond the included Experience will incur fees as listed on our website.

16j. If you are unwell, forget your preview, or fail to attend, please contact your artist immediately to reschedule. Cancellations with less than 48 hours' notice will incur a rebooking charge. If your preview cannot be completed due to lateness and scheduling constraints, it will be considered a cancelled preview.

16k. For health and safety reasons, application will be refused if you appear unwell at the time of your appointment.

16l. Occasionally, last-minute wedding bookings may require us to reschedule your preview appointment. We appreciate your understanding as we strive to support brides affected by unforeseen circumstances.

16m. For further details on how to prepare for your preview, please refer to our preview information page. 17. DATA
Client Obligations Regarding Personal Data

17a. Your personal details will be securely stored by our team solely for the purpose of managing your wedding booking. All information collected through our website and during your event will remain strictly confidential. We will not sell, rent, disclose, or share your data without your explicit consent, and it will only be used in ways you have agreed to.

17b. Our artist(s) will maintain discretion regarding your event arrangements wherever reasonably possible. However, you acknowledge that complete confidentiality cannot be guaranteed, as we must communicate with our team, your bridal party, and potentially other vendors to ensure a smooth and coordinated service.

17c. Legal Basis for Processing. We process your personal data in accordance with the UK General Data Protection Regulation and the Data Protection Act 2018. Our legal basis for processing your details is the performance of this contract and, where relevant, our legitimate interests in delivering and improving our services. You may contact us at any time to ask how your data is used or to exercise your rights under this legislation.

17d. Confidentiality for High-Profile Clients. Where a client requires an additional level of confidentiality, including in relation to press, publicity, or a non-disclosure agreement, this must be requested and agreed in writing prior to the wedding or event. Standard confidentiality as set out in 17b will otherwise apply.

18. CANCELLATIONS

18a. Termination Rights. We, the artists, reserve the right to terminate this contract if any terms are not complied with. In such cases, the contract will be void, and all payments made are non-refundable.

18b. Preview Cancellation. You may cancel a preview at any time. However, cancellations made with less than 48 hours' notice will incur a charge at the current additional preview rate, added to your final invoice.

18c. Cancellation Fees. To protect potential clients and our artists, cancellations of bookings by you will incur fees as follows:

Cancellation 16 weeks (112 days) or more before your wedding date: 25% of the total Experience cost. Cancellation 12 weeks (84 days) prior to your wedding date: 50% of the total Experience cost. Cancellation 8 weeks (56 days) or less prior to your wedding date: 100% of the total Experience cost.

18d. Notice of Cancellation/Rescheduling. You are responsible for ensuring we receive your cancellation or rescheduling notice in writing, sent directly from you via email or through the contact form on our website. Notifications from third parties are not accepted.

18e. Unnotified Cancellation. If your wedding is cancelled without prior notification to us, we will invoice you according to the cancellation fees outlined in 18c.

18f. Cancellation of Individual Services. Individual services or individual client cancellations are not permitted. Because assistants and artists are booked and scheduled based on your original agreement, any reduction in services will still be charged at the originally agreed rate to cover our team's costs.

18g. Upgrades and Additional Services. We cannot guarantee the availability of additional services or upgrades after booking confirmation. If you wish to add services or increase numbers, please notify us as early as possible, as this may require schedule changes or additional assistants.

18h. Artist-Initiated Cancellations. We will only cancel your booking due to unforeseen life events such as pregnancy, illness, deaths, or a close family or friend's wedding. In such cases, we will make every effort to provide a suitable replacement artist.

18i. Postponements. Standard cancellation policies apply to any elected postponements falling within the cancellation timeframe.

18j. Postponement Fees and Rebooking Payments. For postponements up to 18 months ahead, an additional rebooking payment applies: £30 for makeup-only bookings, £60 for makeup & hair bookings. This payment is added to your original Retainer and is non-transferable and non-refundable. Prices and Experiences will be adjusted to the current rates at the time of rebooking. Normal cancellation fees as per 18c remain applicable.

18k. Date Changes and Retainer Policy. While the Retainer is non-transferable, we understand that date changes happen. To retain your previously paid fees and secure your preferred artists, please work closely with us to discuss new dates. Consider off-peak or midweek options due to limited availability.

18l. Artist Availability for Postponements. If your original artist is unavailable on your new date, we will attempt to assign another suitable artist from our team. Normal terms apply, and the Retainer will be forfeited if we cannot accommodate the change.

18m. Postponements Beyond 18 Months. Postponements moving beyond 18 months from the original date are treated as cancellations and will forfeit the Retainer or fees paid.

18n. Unaccommodated Date Changes. If we cannot rebook your wedding date due to prior commitments, this will be considered a client cancellation, and fees will apply accordingly.

18o. General Refund Policy. The Retainer is non-refundable in all circumstances, as set out in 1d. No refund will be given once the agreed hairstyle and/or makeup service has been fully completed, as set out in Section 26c. Where a preview does not proceed to booking, refunds are limited as set out in 16g. Save where expressly stated elsewhere in this Agreement or required by law, no other refunds are given.

18p. Artist Substitution. Where reasonably necessary, including due to a scheduling conflict identified in advance, the Company reserves the right to substitute a different artist of equivalent skill, experience, and standing to fulfil your booking, provided that reasonable notice is given wherever possible. This is separate from artist changes required due to illness, which are addressed in Section 19.

19. ILLNESS

19a. Artist Cancellation Due to Illness. If we must cancel your booking due to illness, we will notify you as soon as possible. While we accept no liability for such cancellations, we will make every effort to provide advance notice and secure a suitable replacement artist. Detailed records — including face charts, videos, and photos — are maintained to ensure your look can be accurately recreated.

19b. Refund Policy in Case of No Replacement. If a replacement artist cannot be found and you have already paid the final balance in full, we will refund all monies except the Retainer and fees for previews.

20. INSURANCE

20a. Public Liability Insurance. Ruth Hancox & Lian Young are insured through Salon Gold and hold public liability insurance. All other Bridal By artists maintain public liability insurance; however, the insurance providers may vary.

20b. PAT Testing. Although PAT testing is not a legal requirement, we regularly have our electrical appliances PAT tested to ensure safety and compliance.

20c. Client Wedding Insurance. We strongly recommend that all clients obtain appropriate wedding insurance to protect themselves. It is your responsibility to secure wedding insurance before booking and paying deposits to your venue and

suppliers. Please inform us if you choose not to follow this advice. Wedding insurance offers essential financial protection in case of unforeseen circumstances. Without it, you will remain fully liable for all costs, including cancellations or rearrangements.

20d. Insurance Claims and Supplier Payments. If your wedding is cancelled and you submit a claim to your insurance provider, it is considered fraudulent to seek financial compensation from suppliers or to withhold payments owed. Should we suspect such actions, we reserve the right to report the matter to the relevant authorities.

20e. Support for Insurance Claims. We will make every reasonable effort to support any valid insurance claims you make, subject to the details of the situation.

20f. Agency and Artist Status. The Bridal By Team operates as an agency representing a team of carefully selected freelance hair and makeup artists. We manage bookings until the Retainer is paid. Once booked, artists operate independently and are not directly employed by Bridal by Artists. Each artist holds their own insurance coverage.

21. TEAM

21a. Independent Freelance Artists. Each member of our team is an independent freelance artist, running their own business and therefore considered a third party.

21b. Liability for Third-Party Suppliers. We do not accept liability for any third-party suppliers. The performance of these suppliers is outside the control of our artists. While we strive to lead, train, and mentor our team to maintain the highest standards of artistry and service, we cannot be held responsible for any unsatisfactory performance by third-party suppliers. If issues arise, we will do our best to resolve them promptly.

21c. Reporting Complaints. Any complaints must be reported directly to the agency as soon as they occur. Complaints raised after the completion of services cannot be effectively considered or addressed. Full provisions regarding how complaints are handled, and the process to be followed before any public statement is made, are set out in Section 29.

22. SUSTENANCE

22a. Refreshments for Extended Bookings. For bookings exceeding four hours, we kindly request the provision of water or soft drinks for the artists.

22b. Food for Evening Extensions. If you have extended your Experience to include an evening change of look, providing food for each artist during this time would be greatly appreciated.

23. EXCLUSIVITY

23a. Exclusivity Clause. When you book a hair and makeup Experience with Bridal By, our team must be the exclusive providers of both hair and makeup services for your event. For makeup-only bookings, Bridal By makeup artists must be the exclusive makeup providers. Likewise, for hair-only bookings, Bridal By hair artists/stylists must be the exclusive providers of hair services. This exclusivity is essential to prevent unauthorised use of our work by other artists, bridesmaids, or suppliers and avoid misattribution of credit; to address spatial limitations and health and safety concerns, as there is insufficient space for multiple artists' stations and kits; to maintain the high standards of artistry, hygiene, and professionalism set by Bridal By, which may not be consistently met by others; and to avoid scheduling conflicts and ensure smooth allocation of service slots. To ensure a seamless experience, our artists may be supported by assistants or fellow artists working together to create a cohesive look that meets the bride's specifications.

24. CHILDREN

24a. Adult Supervision. All children receiving services must be accompanied by an adult at all times.

24b. Health and Safety. For health and safety reasons, children must be supervised at all times and are strictly prohibited from touching any kit, equipment, lighting, or tools.

25. PROFESSIONAL STANDARDS

25a. Professional Conduct. Our artists will deliver all services professionally and safely, adhering to industry best practices and relevant regulations.

25b. Equipment Use and Safety. Clients acknowledge that handling or interfering with our equipment is strictly prohibited unless explicitly authorised by our artists, due to potential safety risks. Only our artists are permitted to use products, tools, kits, or equipment. The client will be held responsible for any damage caused to our products, tools, kits, equipment, or lighting by unauthorised use.

26. SUBJECTIVITY

26a. Client Feedback. Makeup and hair are subjective experiences. If you are unhappy with your finished look, it is your responsibility to communicate this immediately and allow the artist(s) the opportunity to make adjustments to your satisfaction.

26b. Changes to Requested Style. If you change your mind about the agreed style after it has been completed (for example, requesting an updo to be changed to a half-up style), we will accommodate this if time permits. Please note that additional charges will apply for any extra services.

26c. No refund will be given for services rendered.
27. NATURE OF SERVICES, ARTISTIC JUDGEMENT & REALISTIC

EXPECTATIONS

27a. Nature of Services. Our hair and makeup services are bespoke and artistic in nature, tailored to your individual features, preferences, face shape, hair type, skin tone, outfit, lighting conditions at the venue, and the overall vision for your event. Services are delivered under real-life event conditions, which differ significantly from controlled studio photoshoots, professional editorial imagery, or Pinterest/Instagram inspiration photos, which are often heavily styled, retouched, professionally lit, and taken in ideal, static conditions. Hair and makeup are temporary applications subject to movement, environmental factors (humidity, wind, temperature, rain, venue lighting/heat), natural wear over time, and the natural progression of an event, including dancing, eating, and emotional moments. Beauty outcomes are inherently subjective, and what one person perceives as perfect may differ from another's personal taste or expectation. We will always strive to deliver a beautiful, professional result aligned with the agreed consultation; however, we cannot guarantee outcomes that replicate filtered, edited, or studio-controlled images.

27b. Inspiration Images. Inspiration photographs are used as a guide only. Every client has a unique hair type, colour, density, facial features and skin tone, and exact replication of another person's hairstyle or makeup cannot be guaranteed.

27c. Professional Artistic Judgement. Professional recommendations may be given regarding hairstyles and makeup considered most suitable for the client's hair type, features, colouring, wedding style, or longevity. The final decision always rests with the client.

27d. Consultation and Approval Process. A consultation (in-person, virtual, or preview) will be conducted to agree the desired style, colours, products, and overall look. You will have the opportunity to request adjustments during the service. Once you approve the finished look — verbally, by signing the face chart, or by allowing us to proceed to photography or departure — the service is deemed completed and accepted. Any further changes requested after approval may incur additional charges at our standard hourly rate.

27e. Time Allowance. Sufficient time is allocated for each bridal service. Additional styling requests or repeated alterations requested after the agreed style has been completed may not be possible if they would impact the schedule for other members

of the bridal party or the wedding timeline.

27f. Client Responsibilities and Realistic Expectations. You agree to provide accurate information during consultation, including hair history, allergies, skin sensitivities, event timeline, and venue details; to arrive with clean, dry, styled hair (as advised) and a makeup-free face unless otherwise agreed; to understand that our artists are highly skilled professionals, not magicians, and that results depend on your natural features, hair/skin condition on the day, and real-world variables; and to accept that perfection in real life differs from heavily edited social media imagery.

28. LIABILITY AND LIMITATIONS

28a. Our total liability under any contract shall not exceed the total fees paid by you for the services.
28b. We are not liable for any indirect or consequential losses, including but not limited to disappointment, emotional

distress, or costs arising from perceived differences in appearance.

28c. Nothing in these Terms excludes or limits our liability for death, personal injury caused by our negligence, or fraudulent misrepresentation.

29. CLIENT CONDUCT, COMPLAINTS, REVIEWS & COMMUNICATIONS

This Section sets out how we expect to be treated by clients, and by us in turn, and the process we ask everyone to follow if something goes wrong. It exists to protect our artists and our Company, while fully preserving your rights as a consumer to raise concerns and to leave honest, genuine feedback.

29a. Client Conduct. The Client agrees to treat all artists, associates, and representatives of the Company with courtesy and respect at all times, including on the day of the booking, during previews, and in all written or verbal communications before and after the event. The Company operates a zero-tolerance approach to abusive, threatening, or intimidating conduct directed at its artists or staff, whether in person, by telephone, by message, or via any digital platform. Where a Client engages in such conduct, the Company reserves the right to end the booking immediately without refund, and/or to decline any future bookings from that Client, in accordance with Section 8d, without prejudice to any other rights available to the Company.

29b. Complaints and Right to Respond. Any concerns should be raised during the appointment wherever possible, so that every reasonable opportunity can be given to resolve them immediately. Where this is not possible, any concerns regarding the standard of service provided must be raised directly with the Company in writing within 7 days of the event, to allow the Company a fair and reasonable opportunity to understand and respond to the concern. The Client agrees not to publish any public statement, review, or comment regarding the Company or its artists before raising the matter with the Company directly and allowing a reasonable opportunity — no less than 14 days — for the matter to be discussed and, where appropriate, resolved. The Company will respond to all reasonable complaints in good faith and in a timely manner.

29c. Online Reviews and Public Commentary. The Client is entitled to leave an honest, fair, and accurate review of the services provided. Reviews must relate solely to the Client's own genuine experience of the services provided and must not contain statements the Client knows, or ought reasonably to know, to be false or misleading. The Company asks that any review take into account factors outside the Company's reasonable control which may affect the finished style over the course of the day, including but not limited to weather, heat, humidity, venue conditions, and the natural movement of hair and makeup during an event of extended duration. Where a review contains statements that are factually inaccurate, defamatory, or that misrepresent the service provided or communications between the parties, the Company reserves the right to request removal or correction of the review, to publicly respond with a factual account, and to pursue such other remedies as may be available to it in law.

29d. Defamation and False Statements. Nothing in this Section limits the Client's right to give honest, fair comment or genuine feedback. The Client agrees not to make, publish, or repeat any statement — whether written, verbal, or via social media, review platforms, or any other channel — about the Company or its artists that is false and that the Client knows, or ought reasonably to know, to be false, and that is likely to damage the reputation, business, or character of the Company or its artists. This clause does not prevent the Client from reporting concerns to any relevant regulatory, consumer protection, or

dispute resolution body, and nothing in this Section is intended to discourage the Client from exercising their legal rights as a consumer.

29e. Threatening or Intimidating Communications. The Company will not tolerate communications, in any form, that are threatening, harassing, or intended to intimidate its artists or staff. Where such communications occur, the Company reserves the right to cease all further communication with the Client other than through a nominated representative or, where appropriate, a solicitor, and to retain copies of such communications for its own protection, including for the purposes of any complaint, report, or legal proceedings.

29f. Mutual Non-Disparagement. Both the Company and the Client agree not to make disparaging statements about the other, whether in person, in writing, or online, save for the Client's right to leave an honest and fair review as set out in clause 29c, and the Company's right to respond factually and professionally to any public statement made about it. This clause is intended to protect both parties' reputations and does not restrict either party from providing truthful information where legally required to do so, including to regulatory bodies, insurers, or in legal proceedings.

29g. Review Integrity. The Company does not create, commission, purchase, or incentivise reviews, and does not suppress or conceal genuine negative reviews, save as permitted under Section 29d. This clause reflects our obligations under the Digital Markets, Competition and Consumers Act 2024.

29h. Severability. If any provision of this Section is found to be unenforceable, the remaining provisions shall continue in full force and effect.

30. GENERAL PROVISIONS

This Section sets out standard legal provisions that apply across the whole Agreement, alongside the specific sections referenced within it.

30a. Force Majeure (UK Bookings). Neither party shall be liable for any failure or delay in performing their obligations under this Agreement where such failure or delay results from circumstances beyond their reasonable control, including but not limited to extreme weather, fire, flood, national emergency, civil unrest, industrial action, transport disruption, or governmental restriction. Where such an event affects a UK booking, the Company will make reasonable efforts to notify the client as soon as possible and to agree a fair resolution, which may include rescheduling, a suitable replacement artist, or partial refund of sums not yet earned, at the Company's discretion. Force majeure provisions specific to international and destination bookings are set out in Section 13d.

30b. Assignment. The Client may not assign, transfer, or subcontract any right or obligation under this Agreement without the Company's prior written consent. The Company may assign or transfer its rights and obligations under this Agreement, including in connection with a sale, merger, or restructuring of the business, provided that the Client's booking is honoured on equivalent terms.

30c. Third-Party Rights. This Agreement is between the Company and the Client only. Save as expressly stated, a person who is not a party to this Agreement — including a bridesmaid, mother of the bride, or wedding planner — has no right to enforce any term of it under the Contracts (Rights of Third Parties) Act 1999.

30d. Governing Law and Jurisdiction. Save as set out in Section 13j for international and destination bookings, this Agreement is governed by the laws of England and Wales, and the parties submit to the exclusive jurisdiction of the courts of England and Wales.

31. POLICY UPDATES

These Terms & Conditions are subject to change and will be updated regularly. If you wish to discuss any part of these terms, the preview process, or your booking, please contact us directly. Bridal By Artists reserves the right to amend these policies at any time at its sole discretion.

We encourage clients to review this page frequently to stay informed of any changes. By continuing to use our services or visit the site after updates are posted, you acknowledge and accept the revised terms. It is your responsibility to stay updated with any modifications.

For our Health and Safety Risk Assessment, including our Coronavirus (COVID-19) Infection Prevention & Control Policy, please see the dedicated policy page on our website.